Please review each policy below before using this website. By accessing or using the Service, you signify that you have read, understand and agree to be bound by the policies set forth below
Welcome to ImmiSocial. We’re so glad you’re here. Make yourself comfortable and have a good time, but please follow our house rules.
2. Other Documents to review & acknowledge
ImmiSocial’s Services connect immigrants around the world, both online and offline. Here’s a handy guide to help you understand the specific rules that are relevant for you, depending on how you use the Services. Our House Rules for Everyone. If you use any of our Services, you agree to our policies. All of these policies are a part of our Terms, so be sure to read the ones that are relevant for you. Of guide, you’ll still want to read the rest of this document because it applies to everyone!
You’ll need to create an account with ImmiSocial to use some of our Services. Here are a few rules about accounts with ImmiSocial:
A. You must be 18 years or older to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 years are not permitted to use ImmiSocial or the Services. You are responsible for any and all account activity conducted by a minor on your account.
B. Be honest with us. Provide accurate information about yourself. It’s prohibited to use false information or impersonate another person or company through your account.
C. Choose an appropriate name. If you decide to not have your full name serve as the name associated with your account, you may not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violates the Terms.
D. You’re responsible for your account. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, accounts are not transferable.
E. Protect your password. As we mentioned above, you’re solely responsible for any activity on your account, so it’s important to keep your account password secure.
F. Let’s be clear about our relationship. These Terms don’t create any agency, partnership, joint venture, employment, or franchisee relationship between you and ImmiSocial.
Content that you post using our Services is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like listing names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).
A. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it.
B. Permission to Use Your Content. By posting Your Content through our Services, you grant ImmiSocial a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help ImmiSocial function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote your stuff. For example, you acknowledge and agree ImmiSocial may offer you or ImmiSocial buyer’s promotions on the Site, from time to time, that may relate to your listings
C. Rights You Grant ImmiSocial. By posting Your Content, you grant ImmiSocial a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, listing, and prepare derivative works of Your Content. This allows us to provide the Services and to promote ImmiSocial, your ImmiSocial listing, or the Services in general, in any formats and through any channels, including across any ImmiSocial Services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information.
That sounds like a lot, but it’s necessary for us to keep ImmiSocial going. Consider these examples: if you upload a photo of a listing on your ImmiSocial listing, we have permission to display it to buyers, and we can resize it so it looks good to a buyer using our mobile app; if you post a description in English, we can translate it into French so a buyer in Paris can learn the story behind your item; and if you post a great article, we can feature it on our homepage, in one of our blogs or even on other media platforms to help promote your business and ImmiSocial’s.
D. Reporting Unauthorized Content. ImmiSocial has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please follow the steps listed in our Intellectual Property Policy. If Your Content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. We’ll notify you if any of that happens.
E. Inappropriate, False, or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted on ImmiSocial’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Policy, Community Policy, or any part of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.
License to Use Our Services. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services—subject to the Terms and the following restrictions in particular:
A. Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply. For example, it’s your responsibility to obtain any permits or licenses that your listing requires; you may not sell anything that violates any laws; you must comply with our Sanctions Policy, and you may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against ImmiSocial, another ImmiSocial user, or a third party.
B. Pay Your Bills. You are responsible for paying all fees that you owe to ImmiSocial. Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services. For digital items sold to buyers in Australia, Belarus, the EU, Iceland, India, New Zealand, Norway, Russia, Serbia, South Africa, South Korea, Switzerland, Taiwan, Turkey, or United Arab Emirates, ImmiSocial will help collect and remit the correct amount of value-added tax or VAT. Some countries may refer to VAT using other terms, e.g. Goods and Services Tax (GST), but we’ll just refer to VAT, GST, and any local sales taxes collectively as “VAT.” In addition, ImmiSocial will calculate, collect, and remit sales tax where applicable. Please see this FAQ for more information. Your fees, bills, taxes, and how you can pay them are fully explained in our Fees & Payments Policy.
C. Don’t Steal Our Stuff. You agree not to crawl, scrape, or spider any page of the Services or to reverse engineer or attempt to obtain the source code of the Services. Please contact us and we may be able to find options to work together.
D. Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.
E. Follow Our Trademark Policy. The name “ImmiSocial” and the other ImmiSocial marks, phrases, logos, and designs that we use in connection with our Services, are trademarks, service marks, or trade dress of ImmiSocial. If you’d like to use our trademarks, please contact us.
F. Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to ImmiSocial (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
G. Talk to Us Online. From time to time, ImmiSocial will provide you with certain legal information in writing. By using our Services, you’re agreeing to our Electronic Communications Policy, which describes how we provide that information to you. It says that we can send you information electronically (such as by email) instead of mailing you paper copies (it’s better for the environment), and that your electronic agreement is the same as your signature on paper.
Termination by You. We’d hate to see you go, but you may terminate your account with ImmiSocial at any time from your account settings. Terminating your account will not affect the availability of some of Your Content that you posted through the Services prior to termination. You’ll still have to pay any outstanding bills.
Termination by ImmiSocial. We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. ImmiSocial may refuse service to anyone, at any time, for any reason. If you or ImmiSocial terminate your account, you may lose any information associated with your account, including Your Content.
We May Discontinue the Services. ImmiSocial reserves the right to change, suspend, or discontinue any of the Services at any time, for any reason. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.
Survival. The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends.
Items You Purchase. You understand that ImmiSocial does not manufacture, listing, or inspect any of the items sold through our Services. We provide the platform; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so ImmiSocial cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release ImmiSocial from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).
Content You Access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by users through the Services. ImmiSocial is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content.
People You Interact With. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person.
WARRANTIES. IMMISOCIAL IS DEDICATED TO MAKING OUR SERVICES THE BEST THEY CAN BE, BUT WE’RE NOT PERFECT AND SOMETIMES THINGS CAN GO WRONG. YOU UNDERSTAND THAT OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY KIND OF WARRANTY (EXPRESS OR IMPLIED). WE ARE EXPRESSLY DISCLAIMING ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR EXPECTATIONS. YOU USE THE SERVICES SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
LIABILITY LIMITS. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER IMMISOCIAL, NOR OUR EMPLOYEES OR DIRECTORS SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS OR REVENUES, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS. IN NO EVENT SHALL IMMISOCIAL’S AGGREGATE LIABILITY FOR ANY DAMAGES EXCEED THE GREATER OF ONE HUNDRED CANADIAN DOLLARS (100 CAD) OR THE AMOUNT YOU PAID IMMISOCIAL IN THE PAST SIX MONTHS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
We hope this never happens, but if ImmiSocial gets sued because of something that you did, you agree to defend and indemnify us. That means you’ll defend ImmiSocial (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, or your account’s infringement of someone else’s rights. We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us.
If you find yourself in a dispute with another user of ImmiSocial’s Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.
Case System. Buyers and sellers who are unable to resolve a dispute related to a transaction on our websites or mobile apps may contact us. ImmiSocial will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. ImmiSocial has no obligation to resolve any disputes.
Release of ImmiSocial. You release ImmiSocial from any claims, demands, and damages arising out of disputes with other users or parties.
If you’re upset with us, let us know, and hopefully we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services:
A. Governing Law. The Terms are governed by the laws of province of Alberta, without regard to its conflict of laws rules, and the laws of Canada. These laws will apply no matter where in the world you live, but if you live outside of Canada, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
B. Arbitration. You and ImmiSocial agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English language, administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms you can find the AAA Rules here), unless otherwise required by law. Arbitration, including threshold questions of arbitrability of the dispute, will be handled by a sole arbitrator in accordance with those rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis — class arbitrations and class actions are not permitted. You understand that by agreeing to the Terms, you and ImmiSocial are each waiving the right to trial by jury or to participate in a class action or class arbitration. Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator. You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis.
C. Costs of Arbitration. Payment for any and all reasonable AAA filing, administrative, and arbitrator fees will be in accordance with the Consumer Arbitration Rules. If the value of your claim does not exceed $10,000 USD, ImmiSocial will pay for the reasonable filing, administrative, and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose.
D. Forum. We’re based in Calgary, Alberta, so any legal action against ImmiSocial related to our Services must be filed and take place in Calgary, Alberta. For all actions under the AAA Rules, the proceedings may be filed where your residence is, and any in-person hearings will be conducted at a location which is reasonably convenient to both parties taking into account their ability to travel and other pertinent circumstances. For any actions not subject to arbitration, you and ImmiSocial agree to submit to the personal jurisdiction of a state or federal court located in Calgary, Alberta.
E. Government Exception. If you are a government agent or entity using the Services in your official capacity, and you are legally unable to agree to the clauses in this section, then those clauses do not apply to you. In that case, the Terms and any action related to the Terms will be governed by the laws of Canada (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the Alberta.
F. Modifications. If we make any changes to this “Disputes with ImmiSocial” section after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against ImmiSocial prior to the date the changes became effective. ImmiSocial will notify you of substantive changes to the “Disputes with ImmiSocial” section at least 30 days prior to the date the change will become effective. If you do not agree to the modified terms, you may send ImmiSocial a written notification (including email) or close your account within those 30 days. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and ImmiSocial in accordance with the provisions of this “Disputes with ImmiSocial” section as of the date you last accepted the Terms, including any changes made prior to your rejection. If you reopen your closed account or create a new account, you agree to be bound by the current version of the Terms.
We may update these Terms from time to time. If we believe that the changes are material, we’ll definitely let you know by posting the changes through the Services and/or sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.
The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and ImmiSocial regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.
If you have any questions about the Terms, please contact us.
At ImmiSocial, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by ImmiSocial. This policy explains our privacy practices for ImmiSocial (which we’ll refer to as the “Site”), ImmiSocial’s mobile applications (the “Apps”), We’ll refer to the Site, the Apps and our other services as the “Services.”
By using the Services, you acknowledge that ImmiSocial will use your information in Canada and any other country where ImmiSocial operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information as more fully described in the “Transfers” Section of this policy.
In the guide of providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our vendors and suppliers that help provide ImmiSocial services you may interact with (such as, for example, for payments or customer support), and from our third party advertising and marketing partners. Often, you choose what information to provide, but sometimes we require certain information to provide you the Services. ImmiSocial uses the personal information it receives and collects in accordance with the purposes described in this policy.
Registration, Account Setup, Service Usage: In order to use the Services, will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information, such as a listing name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address to be able to show your listing accurately on a map. For both buyers and sellers, ImmiSocial will require information from you in order to provide you with the Services (including, to verify ownership of an account, to mitigate fraud and abuse, to comply with regulatory obligations, or to complete a transaction as a buyer or seller). Members in certain countries can elect to save their credit card information to facilitate checkout for future purchases. If you’re an ImmiSocial buyer in the the EU, Norway, Iceland, or Liechtenstein, you may be asked to authenticate your payment method when you place your order. To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information, such as a correct response to a question, a password, or a passcode. ImmiSocial may contact individual listing owners confidentially to request more information about their listings or items listed through the Services, or may request information from buyers to ensure compliance with our policies and applicable law. In order to use certain products or services on ImmiSocial, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by ImmiSocial and its service providers, unless otherwise specified.
Profile: You may provide your name and other personal information (such as location, program, profile type etc) in connection with your account and activity. You can edit or remove this information through your account settings. The name associated with your account (which you may modify in your account settings) is publicly displayed and connected to your ImmiSocial activity. Other members may see the date you joined; ratings, reviews and information relating to items you review, and related photos for items you purchased or sold; your profile information; items you listed for sale; your listing pages and policies; your Favorites, followers, and those you follow; sold item listings and the number of items sold; comments you post in our community spaces; and information you decide to share via social networks.
Automated Information: ImmiSocial automatically receives and records information from your browser or your mobile device when you visit the Site, use the Apps, or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our advertising or marketing partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalized experience for members and visitors.
We also automatically collect device-specific information when you install, access, or use our Services. This information can include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers. For more information about these online tools and how we use them, see our Cookies & Similar Technologies Policy and “Information Uses, Sharing, & Disclosure” Section below.
Data from ImmiSocial Vendors and Suppliers: We also receive information from our vendors and suppliers about you. This information can include customer service interactions, payments information, shipping information, and information shared in ImmiSocial’s forums.
Data from Advertising and Marketing Partners: As described below, ImmiSocial receives information from our advertising and marketing partners about you. This information can include attribution information via cookies and UTM tags in URLs to determine where a visit to ImmiSocial comes from, responses to marketing emails and advertisements, responses to offers, and audience information from partners who you have given consent to share that information with us.
Location Information: We collect information about your use of the Services for advertising, for analytics, to serve content, and to protect the Services. This can include your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). When you use the Apps, you can choose to share your geolocation details with ImmiSocial in order to use functions like our local marketplace, maps, and for in-person sales (although you don’t need to share these details). You can choose to publish your location when you sell on ImmiSocial.
We obtain location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your device, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We use and store information about your location to provide features and to improve and customize the Services, for example, for ImmiSocial’s internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for shipping and mapping services; and (using non-precise location information) marketing. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you may revoke your consent to the sharing of that information through the settings on the Apps or on your mobile device. Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the Site to function. We will only share your geolocation details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services. You may also choose to enable the Apps to access your mobile device’s camera to upload photographs to ImmiSocial.
Analytics Information: We use data analytics software to ensure Site and App functionality and to improve the Services. This software records information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, app errors and debugging information, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application. For more information, see ImmiSocial’s Cookies and Similar Technologies Policy and Disclosures.
Information from Third Parties: Some members or visitors may choose to connect to ImmiSocial or register an ImmiSocial account using an external third-party application, such as Facebook. Connecting your ImmiSocial account to third-party applications or services is optional. If you choose to connect your account to a third-party application, ImmiSocial can receive information from that application. We may also collect public information in order to connect with you, such as when we communicate with you over social media. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on ImmiSocial on certain social media networks which are connected to your ImmiSocial account, and you can revoke your permission anytime in your account settings. Certain third-party applications that you use to create or sign in to your account may provide you with the option to discontinue receiving messages from us or allows you to forward those messages to another email address. If we are unable to send you critical messages about your account, we may suspend or terminate your account.
Non-Member Information: ImmiSocial receives or obtains information (for example, an email address or IP address) about a person who is not yet a registered ImmiSocial member (a “non-member”) in connection with certain ImmiSocial features, such as when a non-member chooses to subscribe to an ImmiSocial newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the invite feature, a non-member engages in a transaction. Non-member information is used only for the purposes disclosed when it was submitted to ImmiSocial, for purposes necessary to the functioning of ImmiSocial’s Services or where ImmiSocial has a legitimate interest, as disclosed in the “Information Uses, Sharing, & Disclosure” Section below, or to facilitate action authorized by a member or the non-member.
You can choose to import your contacts from your mobile device or personal email address book, or a social network account to ImmiSocial. We do not retain the login information for your email service, mobile device, or social network site. You can search for people you know by email address or phone number on the Site or through the contact information you import. Finding your friends on ImmiSocial helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email).
If you do not want your contacts to be able to find you on ImmiSocial through your email address, phone number, or social networking connections, then you can change your findability through your account settings. If you do not wish to be located on ImmiSocial via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information.
On occasion, ImmiSocial will need to contact you. Primarily, these messages are delivered by email, ImmiSocial Messages, or by push notifications for a variety of reasons, including marketing, transactions, and service update purposes. If you no longer wish to receive push notifications, you can disable them at device level. You can opt out of receiving marketing communications via email or Messages in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your device, such as operating system and user identification information. Every account is required to keep a valid email address on file to receive messages. ImmiSocial may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent where required by applicable law, ImmiSocial may send you an SMS (or similar) message, or reach out to you by telephone, in order to provide you with customer support, for research or feedback, or to provide you with information about products and features that you may find of interest. You can update your contact preferences in your account settings.
Some messages from ImmiSocial are service-related and necessary for members and Guest Checkout users. You understand and agree that ImmiSocial can send you non-marketing emails, ImmiSocial Messages, or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying Messages with buyers, and correspondence with ImmiSocial’s Support team (including by chat interface or the other methods of communication as described above).
When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the opt-out link included in marketing emails or messages. Members can also control which marketing emails or messages they receive from ImmiSocial through their account settings. Please note that some changes to your account settings may take a few days to take effect.
A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of ImmiSocial (see the “Findability” section above for more information). If someone in your contact list is not already a member, you may invite them to join ImmiSocial, and an email will be sent to them on your behalf. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may send an invitation only to someone who has given you consent to receive one.
ImmiSocial is a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Groups, which are a part of the ImmiSocial Community space. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We engage certain third parties to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide that service. This may include, for example, information from your ImmiSocial account that is publicly available, your account’s status, your forum posts and group memberships, your ImmiSocial username and/or listing name, the display name you’ve optionally chosen to share publicly in your ImmiSocial account, avatar image, the date that you registered on ImmiSocial, as well as your language and regional settings on the Site. ImmiSocial generally does not remove content from community spaces, and your posts may remain public after your account is closed, although your name will no longer be displayed alongside the post. You are responsible for the personal information that you choose to post in community spaces through the Services. You can set your privacy preferences and download your data in your Community Settings, and close or delete your Community account by submitting a request to ImmiSocial.
Another member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favorites. You may choose to make certain activities private through your account settings. You have the option to block any member with whom you do not wish to share your updates.
We respect your privacy. ImmiSocial will not disclose your name, email address, or other personal information to third parties without your consent, except as specified in this policy.
You can control your privacy settings through your account settings tab. Please note that some changes to your privacy settings may take a few days to take effect. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site.
When you access or use the Services, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
- You have consented to the processing, which you can revoke at any time;
- Necessary to comply with a legal obligation, a court order, or to exercise or defend any impending or asserted legal claims;
- Necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners (described in more detail below);
- You have expressly made the information public;
- Necessary in the public interest, such as to prevent crime; and
- Occasionally necessary to protect your vital interests or those of others (in rare cases where we may need to share information to prevent loss of life or personal injury).
We principally rely on consent (which can be withdrawn at anytime) (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.
We rely on consent for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook, Google, and other partners disclosed in our Cookies Policy. These partners have their own privacy policies and consent mechanisms for their customers, in addition to ImmiSocial’s controls.
Where we process your information on the basis of legitimate interests, we do so as follows:
Providing and Improving our Services: We use your information to improve and customize our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant people, services and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on ImmiSocial.
Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of consent) and for ImmiSocial’s advertising programs (including ImmiSocial’s on-site advertising and marketing).
Keeping our Services Safe and Secure: We use your information for safety and security purposes, which can include sharing your information for such purposes, and we do so because it is necessary to pursue our legitimate interests or those of a third party in ensuring the security of our Services, preventing harm to individuals or property, or crime, enforcing or defending legal rights, or preventing damage to ImmiSocial’s systems, or those of our users or our partners. This includes enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kinds. We use your information to provide and improve the Services, for billing and payments, for identification and authentication, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with ImmiSocial or other members.
Site Customization: We may learn about the types of products that you’re interested in from your browsing and purchasing behavior on (and off) the Site or Apps and use such information to suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover members, products & services, including using this information to help sellers find the best ways to market and sell their products on ImmiSocial.
If ImmiSocial receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, ImmiSocial may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name. Find out more about how ImmiSocial responds to requests for records or information about members of ImmiSocial’s community in our Requests for Information Policy.
Aggregated Information: ImmiSocial may share demographic information with business partners, but it will be aggregated and de-personalized so that personal information is not revealed.
Service Providers: ImmiSocial also needs to engage third-party companies and individuals (such as research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to ImmiSocial not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.
This policy does not apply to the practices of third parties (such as other members who sell using the Services, certain third-party providers on whom we rely to provide certain services) that ImmiSocial does not own or control or individuals that ImmiSocial does not employ or manage, except as otherwise provided for in the Terms or as required by law. If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. While ImmiSocial requires these third parties to follow ImmiSocial’s privacy and security requirements, ImmiSocial does not control the privacy or security policies of such third parties. To the full extent applicable in your jurisdiction, ImmiSocial is not responsible for the privacy or security practices of these sellers, API users, or other websites on the internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers, third party providers are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example encryption is used for certain information (such as credit card numbers) using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. ImmiSocial offers advanced security features and settings for members, you can view more information in your account settings.
If you have any questions about the security of your personal information, you can contact us.
ImmiSocial will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your ImmiSocial member account), or as needed to provide the Services to you. If you no longer want ImmiSocial to use your information to provide the Services to you, you may close your account. ImmiSocial will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, ImmiSocial sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or listing name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), provide users with rights related to their personal information. Consistent with those laws, ImmiSocial gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. You may change or correct your ImmiSocial account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request to permanently close your account and delete your personal information. Depending on your location, you may also benefit from a number of rights with respect to your information. While some of these rights apply generally, certain rights apply in limited cases.
- Right to Access & Portability: You can access certain personal information associated with your account by visiting your account privacy settings.
- Right to Correction: You have the right to request that we rectify inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
- Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
- Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of ImmiSocial.
- Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. This is without prejudice to your right to generally permanently close your account and delete your personal information.
- Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you can revoke your consent to the sharing of that information through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information.
The CCPA provides California residents with the following additional rights:
- Right to Know: California residents may request disclosure of the specific pieces and/or categories of personal information that the business has collected about them, the categories of sources for that personal information, the business or commercial purposes for collecting the information, the categories of personal information that we have disclosed, and the categories of third parties with which the information was shared.
- Right to Opt-Out: To the extent that ImmiSocial “sells” personal information (as that term is defined under the CCPA), California residents are entitled to opt-out of the “sale” of data at any time (see below for more information).
If you would like to manage, change, limit, or delete your personal information, you can do so via your ImmiSocial account settings. Alternatively, you can exercise any of the rights above by contacting us by submitting a message through our contact form. Once you contact us to exercise any of your rights, we will confirm receipt of your request.
Limiting use of, or deleting, your personal information may impact features and uses that rely on that information. However, we will not discriminate against you for exercising any of your rights, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for services. We will respond to your request within a reasonable timeframe.
Please note that we may verify your identity before we are able to process any of the requests described in this Section, and in our discretion, deny your request if we are unable to verify your identity. As a part of this process, government or other identification may be required. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification, and we may verify the authenticity of the request directly with you.
Email & Messages
You may also control the receipt of certain types of communications from ImmiSocial in your account settings. ImmiSocial may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings. If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account.
We use both technically necessary (for the functioning and security of the Services) and non-technically necessary cookies and similar technologies. A more detailed explanation of the technologies we use, and how to opt out when applicable, can be found in ImmiSocial’s Cookies Policy.
Additional Disclosures for California Residents
Notice of Collection
In addition to the Rights & Choices described above, the CCPA requires disclosure of the categories of personal information collected over the past 12 months. While this information is provided in greater detail in the “Information Collected or Received Section above, the categories of personal information that we have collected – as described by the CCPA – are:
- Identifiers, including name, email address, listing name, IP address, and an ID or number assigned to your account.
- Other individual records such as phone number, billing address, or credit or debit card information. This category includes personal information protected under pre-existing California law (Cal. Civ. Code 1798.80(e)), and overlaps with other categories listed here.
- Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
- Commercial information, including purchases and engagement with the Services.
- Internet activity, including your interactions with our Services and what led you to our Services.
- Sensory visual data, such as pictures posted on our Service.
- Geolocation data provided through location enabled services such as WiFi and GPS.
- Inferences, including information about your interests, preferences and favorites.
The Purposes for Our Collection
We collect and use these categories of personal information for our business and commercial purposes described in the “Information Uses, Sharing and Disclosure” Section above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase and sale transactions, and for advertising and marketing services.
Third Party Marketing and Advertising and Your Rights (Opt-Out of “Sale”)
ImmiSocial does not sell personal information to third parties for monetary value. However, the term “sale” is defined broadly under the California Consumer Privacy Act. To the extent that “sale” under the CCPA is interpreted to include interest based advertising or other data uses described in the “Information Uses, Sharing and Disclosure” Section above, we will comply with applicable law as to those activities. You can read more in our Cookies Policy.
To opt-out of receiving interest based advertising, you can exercise your choice by using your account privacy settings, or the general privacy settings link located at the footer of our homepage and most pages of the Site. The right to opt-out of interest based advertising is available to all ImmiSocial users.
Do Not Track Signals
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
Shine the Light
California law entitles residents to ask for a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Other than to Sellers on ImmiSocial (see “Buying and Selling” under the “Information Uses, Sharing and Disclosure” Section above), who must obtain your separate consent for their own marketing off of ImmiSocial, or unless you request us to or consent to it, ImmiSocial does not share any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, you can contact us through one of the channels listed in the “Contact” Section below. For information on interest based advertising with ImmiSocial and how your information is used for marketing, see ImmiSocial’s Cookies & Similar Technologies Policy.
If you have a disability and would like to access this policy in an alternative format, please contact us using one of the channels listed in the “Contact” section below.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.
If you have any questions. Contact ImmiSocial’s Support team through contact us form
ImmiSocial connects Canada immigrants around the world with creative entrepreneurs and other immigrants. It’s an ecosystem where people of all backgrounds inspire each other and build relationships through networking, sharing, selling, and consuming services. We want everyone on ImmiSocial to feel safe, and our priority is fostering an inclusive environment. This policy explains the kind of behavior we prohibit on ImmiSocial to make sure we all have a positive experience.
ImmiSocial prohibits the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected groups”):
- National origin
- Gender identity
- Sexual orientation
- Any other characteristic protected under applicable law
It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Additionally, ImmiSocial does not allow hate speech. Hate speech occurs when violent, offensive, derogatory or demeaning language is directed at a person or group based on their one or more protected group attributes.
Whether you’re engaging with public features on ImmiSocial, such as listing items, using community spaces, and writing reviews, or having direct communication with other members of the ImmiSocial community, such as via Messages, discrimination and hate speech are not allowed. As a seller on ImmiSocial, your listing content, including listing announcements and listing policies, cannot display discriminatory behavior toward protected groups. Examples of prohibited behavior include, but are not limited to:
- Refusal of service based on membership in one or more protected group
- Expressing intolerance or a lack of respect for another member on the basis of protected group attributes
- Having a listing policy that excludes sales to members of one or more protected groups listed above
- Directly or indirectly making derogatory or demeaning remarks against protected groups listed above
- Racial slurs
- Posts that support or glorify hate groups and their members
If you think discrimination or hate speech has occurred on ImmiSocial, please report it by contacting us and we will investigate. If you see a listing on ImmiSocial which you believe violates our Prohibited Items Policy, including prohibited hate items, we encourage you to flag the item by using the Report link of each listing page. We have a timely review process for all reports.
The ImmiSocial Community is a public feature where members can interact with one another. Members who use any of the community spaces must be over 18 years old. To make sure that ImmiSocial continues to be a place that’s safe and respectful, you agree to comply with the following policies in all community spaces:
- Respect other members’ privacy. Don’t share private or personally identifying information in public areas of the site.
- Be honest and transparent about who you are. Don’t use a fake identity.
- Be respectful towards other members. Don’t use community spaces to publicly disparage a specific member, listing, or item.
- Don’t use community tools or spaces to interfere with another member’s business.
- Don’t spam. This includes unsolicited or duplicate posts or links to your listing, fundraisers, surveys, social media, or other promotional content.
- Don’t use community spaces to discuss coordinating pricing with other sellers.
- Don’t use community spaces to harass other members. Similarly, don’t post content in community spaces that may promote, support, or glorify hatred.
- Don’t publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
- Don’t engage in illegal activity or activity that infringes someone’s intellectual property, or encourage others to engage in that type of activity.
- Don’t use community spaces to encourage others to violate ImmiSocial’s policies.
ImmiSocial reserves the right to take action against any account or content that violates this policy. For example, we may remove your content, temporarily or permanently suspend your community posting privileges, or close your ImmiSocial account.
Continue reading below some additional policies that apply to you while using specific community spaces.
Our Groups & Forums are public spaces where you can gather with other members to discuss your structured Q&A (Forums) or network/share news/content/general discussions (Groups). You can connect with other ImmiSocial members who share similar interests through Groups. By using ImmiSocial’s Groups & Forums, you acknowledge that:
- Your posts will stay on topic. Off topic posts may be removed.
- Your posts in the Forums are permanent (unless they are removed by ImmiSocial for violation of our policies).
- Your posts should be helpful, constructive, and encouraging when voicing dissent or criticism. Don’t harass, target, insult or troll other members.
- Moderators may take certain actions to keep the Forums welcoming, organized, and helpful for everyone. Such actions are not up for public discussion.
- ImmiSocial reserves the right to remove any content at any time.
- ImmiSocial is not responsible for or involved in dues, finances, or any other actions between two group members.
- Groups/Members that do not comply with ImmiSocial’s policies may be removed, and ImmiSocial reserves the right to remove a group/members for any reason.
- ImmiSocial will not mediate disputes between groups and outside parties, nor disputes between groups or group members.
- ImmiSocial may not monitor third-party/private forums or groups.
- Any use of the term “ImmiSocial,” other ImmiSocial Trademarks, or similar marks must comply with ImmiSocial’s Trademark Policy.
- A group may not use mature, profane, or hateful language or images in the group’s name, banner, or logo.
- Our community spaces should not be used for the purpose of redirecting traffic to another web location. ImmiSocial reserves the right to remove links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites, or other products is not allowed.
- A group must have one Admin and may additionally have one or more moderators. Group moderation is the responsibility of the Admin & moderators.
- Group forums are subject to this Community Policy and may not be used to demonstrate or discuss disputes with other members or with ImmiSocial.
Members may send each other direct messages using the Community’s built-in messaging system. By using direct messages in the ImmiSocial Community, you agree to all of the above policies. In addition, you may not send messages that are considered:
- Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy.
- Obscene or vulgar.
- Unsolicited advertising or promotions.
All users must also follow “Guidelines” posted on individual group’s Guidelines tab.
The ImmiSocial Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use ImmiSocial Payments on ImmiSocial’s services (we’ll refer to ImmiSocial, ImmiSocial’s mobile apps, and other services as our “Services”), so please read it carefully. By using ImmiSocial Payments, you’re agreeing to the Policy.
The Policy is a legally binding contract between you and ImmiSocial.
ImmiSocial Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, PayPal (where available), transactions using Apple Pay, and transactions using Google Pay, (b) have those funds credited to a seller’s payment account with ImmiSocial, and (c) have those funds deposited into a seller’s designated bank account. ImmiSocial Payments is only available to sellers who are at least 18 years old who register and are approved for a business account with ImmiSocial. ImmiSocial Payments is currently available to sellers in Canada.
Sellers may only use ImmiSocial Payments for the sale of items listed on ImmiSocial’s Services, and agree to fulfill sold items once a payment transaction is complete. ImmiSocial reserves the right to terminate a seller’s access to ImmiSocial if the seller uses ImmiSocial Payments in any other manner. Buyers may authorize a payment with any major credit or debit card accepted by Stripe or through PayPal (where available), Apple Pay, or Google Pay.
ImmiSocial has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance.
ImmiSocial partners with Stripe & PayPal as licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, ImmiSocial reserves the right to contact you directly and to seek payment. ImmiSocial may share your personal or transactional information with those third-party service providers when it’s necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.
If ImmiSocial receives notice that your listing’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your listing, suspending your selling privileges, or removing certain payment methods.
A. Receiving Payments. ImmiSocial partners with Stripe & PayPal as licensed payment processors to facilitate payments. For you to receive payment for transactions made through ImmiSocial, you must signup with Stripe and/or PayPal provide all required information and complete all required steps for compliance purposes. Without this signup and an active account on Stripe and/or PayPal, ImmiSocial cannot pay you!
B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorized to use. Sellers authorize us, and authorized agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. ImmiSocial verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions. Payment accounts are only available to individuals who are eligible to be sellers on ImmiSocial’s Services.
D. Communications. We will inform sellers of each transaction, or of other information pertaining to ImmiSocial Payments, using our standard communication procedures, including by email or through ImmiSocial’s Messages tool.
E. Refunds. Refunds or adjustments paid by ImmiSocial to buyers for payments made through ImmiSocial Payments may be initiated for a period of 60 days after the purchase was made. Any such funds paid by ImmiSocial to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s payment account. Refunds issued by ImmiSocial will be in the original form of payment, and if such payment is not available, an ImmiSocial credit will be issued.
Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.
F. International Trade Laws. You agree that your use of ImmiSocial Payments will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by government agencies.
G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on ImmiSocial. These fees are not charged by ImmiSocial and are at the discretion of your bank. Please contact your bank for further details.
Each seller appoints ImmiSocial as its agent for the limited purpose of receiving, holding, and settling payments to seller. ImmiSocial will settle payments that are actually received by ImmiSocial to each seller, less any amounts owed to ImmiSocial and subject to these Terms. Each seller agrees that a buyer payment received by ImmiSocial, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether ImmiSocial actually settles such payment to seller. If ImmiSocial does not settle any such payments as described in these Terms to a seller, such seller will have reguide only against ImmiSocial and not the buyer.
A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by ImmiSocial or our licensed payment processors. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds in a payment account balance are eligible for deposit after 60 days of completed transaction into a seller’s bank account. A deposit minimum of CAD 100 also applies to deposits. Funds will only be available for deposit if they exceed the applicable deposit minimum. Seller’s can request withdrawal of eligible funds anytime from their Listings dashboard.
B. Country and Currency Options. Available Funds can only be deposited into bank accounts, in the domestic currency of the account, in Canada.
C. Deposits. ImmiSocial will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account. In this policy we’ll refer to the date of disbursement as the “Payment Date.” Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Seller initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.
D. Holds and Delays. In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at ImmiSocial, ImmiSocial’s third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.
If we believe that a seller’s actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 60 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.
If ImmiSocial places a hold, deposit delay, or reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can. We always work hard to avoid and minimize any delays. However, please note that ImmiSocial is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
E. Escheatment. If ImmiSocial cannot settle funds into a seller’s Stripe/PayPal account, the funds will remain in the seller’s payment account. It is the seller’s sole responsibility to update their Stripe/PayPal information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, ImmiSocial will escheat the funds to the relevant government authority in order to comply with escheatment laws.
A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with ImmiSocial’s policies.
B. We may obtain reimbursement of any amounts owed by a seller to ImmiSocial by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s credit card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement. ImmiSocial may suspend your selling privileges at any time pending payment of your outstanding balance.
A. Overview. ImmiSocial charges a fee (the “Payment Processing Fee”) for processing each transaction through ImmiSocial Payments. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your payment account and will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded to the seller’s payment account.
B. Fee Amount. Payment Processing Fees vary based on the location of a seller’s bank account. Please see this chart for further details:
C. Listing Currency Conversion Considerations for Sellers. When the transaction is in a currency other than the currency of the seller’s payment account, ImmiSocial will settle the associated transaction proceeds in the currency of the seller’s payment account. When such a service is required, ImmiSocial may apply an additional 2.5%-3.5% currency conversion fee. Calculation rates are updated regularly.
D. Value-Added Tax (VAT). Depending on your business status and location, ImmiSocial may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on processing fees for sellers located in eligible ImmiSocial Payments countries where required.
E. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer’s browsing currency, ImmiSocial applies an additional currency conversion charge. Calculation rates are updated regularly.
Sellers may terminate this contract and their acceptance of ImmiSocial Payments at any time by adjusting the Settings in their account with ImmiSocial. ImmiSocial may also terminate or suspend a seller’s use of ImmiSocial Payments at any time.
Upon termination, any non-disputed Available Funds will be deposited into a seller’s Stripe or PayPal account. ImmiSocial reserves the right, upon termination of access to ImmiSocial Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments, or other amounts that might be paid to buyers in connection with purchases from the seller’s payment account for a prospective 60-day period. At the end of the 60-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.
ImmiSocial provides a direct connection between buyers and sellers around the world. When you use ImmiSocial’s services (we’ll refer to ImmiSocial, our mobile apps, and other services as our “Services”), you are responsible for complying with this policy, regardless of your location.
In order to protect our community and marketplace, ImmiSocial takes steps to ensure compliance with sanctions programs. For example, if we have reason to believe you are operating your account from a sanctioned location or are otherwise in violation of any economic sanction or trade restriction, we may suspend or terminate your use of our Services. ImmiSocial reserves the right to request that sellers provide additional information, disclose an item’s country of origin in a listing, or take other steps to meet compliance obligations. We may disable listings or cancel transactions that present a risk of violating this policy.
Finally, ImmiSocial members should be aware that third-party payment processors, such as PayPal, may independently monitor transactions for sanctions compliance and may block transactions as part of their own compliance programs. ImmiSocial has no authority or control over the independent decision-making of these providers. The economic sanctions and trade restrictions that apply to your use of the Services are subject to change, so members should check sanctions resources regularly. For legal advice, please consult a qualified professional.
We think it’s important for you to understand how cookies and other similar technologies are used by ImmiSocial and our partners. These technologies help ImmiSocial function, allow us to understand how you use the Services, and have a number of purposes (beyond just advertising) that you can read about in this policy.
Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser. There are three primary types of cookies:
Session cookies are specific to a particular visit and carry information as you view different pages so you don’t have to re-enter information every time you change pages or attempt to checkout. Session cookies expire and delete themselves automatically in a short period of time like after you leave the Site or when you close your web browser.
Persistent cookies remember certain information about your preferences for viewing the site, and allow ImmiSocial to recognise you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.
Third-party cookies are placed by someone other than ImmiSocial, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie.
Cookies store data about your use, but they are helpful because they allow us to help ImmiSocial function and customise your experience. You can configure your desktop or mobile browser’s settings to reflect your preference to accept or reject cookies, including how to handle third-party cookies (see Managing Your Cookie Technology Preferences below).
In addition to cookies, there are other similar technologies used by ImmiSocial and elsewhere on the web or in mobile ecosystems.
Web beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels”) with a unique identifier that are used to understand browsing activity. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are rendered invisibly on web pages when you open a page.
Social widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or a mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget, and are controlled by the third parties.
UTM codes: These are strings that can appear in a URL (the “Uniform Resource Locator”, which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.
Application SDKs: These are mobile application third-party software development kits that are embedded in the Apps (and are used in many mobile applications). These app SDKs permit the collection of information about the app itself, activity in the app, and the device the application is running on.
Local Storage Objects: These are sets of data that can be stored on your browser by a site or app. They can be used to maintain preferences, a history of usage, or even the state or settings of a site or an app.
ImmiSocial uses Cookie Technologies to recognise your logged-in state on ImmiSocial, to understand what purchases members and visitors are interested in, to make ImmiSocial’s Sites function for you, and to help your browsing experience and use of the Site, Services, and Apps feel more customised. More generally, ImmiSocial uses Cookie Technologies for the following.
Some cookie and similar technology functions are necessary and vital to ensuring that ImmiSocial works properly for visitors and members, such as maintaining the security, safety, and integrity of the Site, authentication and logging into ImmiSocial (including remembering permissions and consents you have granted), and ensuring the ability to securely complete transactions.
Some technologies are used to remember your account and preferences over time, such as keeping yourself logged in when returning to ImmiSocial, maintaining your choices on ImmiSocial features and how you want ImmiSocial to appear (including keeping track of your preferred language and country), and customising content based on how you use ImmiSocial.
Social networks may also work with ImmiSocial or with you for analytics or for marketing purposes, as discussed below. You may be able to manage your privacy preferences for these social networks and their tools and widgets via your account with the social network. You can find more information on specific social media tools and widgets in our Cookies & Similar Technologies Disclosures.
Some technologies help provide performance data on how the Services are functioning in order to improve ImmiSocial and the Services, including, for example, data on site and app functionality and speed to help us optimise ImmiSocial, how the Services are used to help us improve your experience on ImmiSocial, and detecting and gathering reporting on bugs to help make ImmiSocial work better.
In addition, ImmiSocial may employ transient technologies, including cookies or local stored objects, for site performance, experiments, form information, and interactions with the site, and may use temporary, short-term cookies for limited-time site events such as sales and promotions.
The Site employs Google Analytics to help understand how ImmiSocial is used by its community. For some of the advertising features listed below, like retargeting, data from Google Analytics may be combined with ImmiSocial’s first-party data and third-party cookies (like Google’s advertising cookies) as permitted by Google’s and ImmiSocial’s respective policies. To see how to opt-out of Google Analytics Advertising Features, see Managing your Cookie Technology Preferences at the bottom of this policy.
ImmiSocial partners with third-party service providers that may use various Cookie Technologies to permit us and them to learn about which ads you see and click when you visit ImmiSocial, the Apps, and affiliated sites or to show you ads on and off ImmiSocial. These may include things such as:
Frequency capping, which limits the number of times a user’s browser or mobile device displays the same ad;
Attribution tracking, which estimates which advertising or marketing source brought someone to ImmiSocial, or determines which marketing source led to actions like a visit or a purchase;
Remarketing and retargeting, which shows relevant ads to an audience based on prior shopping and browsing patterns on ImmiSocial;
Audience targeting, which refers to targeting advertisements to a large audience based on the audience’s known or inferred demographics; and
Cross-device recognition, which recognises actions across multiple devices or browsers.
Some third-party service providers may provide information like demographics, cross-device information, or interest categories from a combination of sources that, while not identifying you personally, permit us to provide you with more relevant and useful advertising. In some cases, this information may have non-marketing performance analytics uses as well.
These technologies allow a partner to recognise your computer, mobile device each time you visit ImmiSocial or other websites and mobile applications based on data like a cookie, your IP address, or device ID, but do not allow access to other personal information from ImmiSocial. However, these technologies may allow us or a third party to recognise you, either from a single device or across devices, over time. These third parties are required to follow applicable laws, self-regulatory programmes, and ImmiSocial’s data protection rules where applicable. ImmiSocial does not have control over these third parties, who each have their own privacy policies and privacy practices. ImmiSocial adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising.
For audience targeting, ImmiSocial may share hashed identifiers that represent an email address or name with partners Google and/or Facebook so they can provide ImmiSocial with audiences interested in specific types of products and services. Google and/or Facebook will only provide this information, and can only identify you, based on their separate policies and agreements with their users.
The Apps may include third-party application software development kits (“SDKs”) that provide mobile performance and analytics data, bug reporting features, and application program interfaces (“APIs”) to third parties that help provide the Services, for social media functionality, and for marketing and advertising.
Certain Cookie Technologies are employed to make the Site function for its intended purpose, and are provided based on contractual necessity based on your agreement with ImmiSocial to perform the services you have requested. These include the functions strictly necessary to the service noted above.
You have the ability to control the use of certain Cookie Technologies. You can opt out of third party marketing cookies and similar technologies
In addition, when you use ImmiSocial via a browser, you can change your web browser’s settings to reflect your cookie preferences. Each browser is a little different, but usually these settings are under the “options” or “preferences” menu. The links below provide information about cookie settings for the browsers supported by ImmiSocial:
If you do not wish to have this information used for the purpose of serving you interest-based advertisements, in addition you may decline to receive interest based ads through TrustE/TrustArc’s preferences manager (or if you are located in the European Union click here). Please note this does not stop you from being served advertisements. You will continue to receive generic advertisements. If you reject or block all cookies in your browser settings, you will not be able to take advantage of ImmiSocial’s Services as some cookies are necessary for the Site to function properly.
You can learn more about managing your preferences for ads online, particularly for many third-party advertising networks, through resources made available by the Digital Advertising Alliance at https://www.aboutads.info or the Network Advertising Initiative at https://optout.networkadvertising.org.
For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.
Both Google and Facebook provide tools to control use of advertising on their respective platforms, including advertising on and with ImmiSocial. More information can be found in your account settings on the respective platforms, including in Google’s Privacy Centre and in Facebook’s Ad Settings.
If you access ImmiSocial through the Apps, you may also control interest-based advertising on an iOS or Android device by selecting the “Limit Ad Tracking” option in the privacy section of the Settings App on iOS or via advertising preferences on Android-based devices (usually in the Google Settings app). This will not prevent you from seeing advertisements but will limit the use of device advertising identifiers to personalise ads based on your interests.
If you have questions about the use of Cookie Technologies at ImmiSocial, please Contact us
We believe ads should help sellers grow their businesses and contribute to the overall member experience. ImmiSocial offers sellers multiple advertising channels to promote their listings and/or listings. This Advertising & Marketing Policy explains your rights and responsibilities when using ImmiSocial’s advertising services.
Sellers on ImmiSocial may choose to offer promotions specifically for their own listings and/or listings. ImmiSocial currently offers two promotional tools: Sales and Coupons.
A Sale is a promotion that offers free shipping or discounts your listing price(s) by a percentage. You can run a sale on a single listing or on multiple listings. Sales are public and will be displayed to all buyers, or, if certain seller-selected features are available, to a selected category of buyers. On occasion, ImmiSocial may aggregate Sales and promote them through our websites, apps, and emails. When you run a Sale, you are obliged to follow not just these ImmiSocial Terms but all laws (including consumer protection rules) that apply to sales and promotions in your jurisdiction.
A Coupon is a code that may be redeemed for a discount on an item or free shipping. Coupons are not displayed publicly; as a seller, you may create and distribute Coupons at your discretion. Please note, however, that a Coupon code can be used by any buyer who redeems the code and that a buyer can use a Coupon code on multiple listings and on multiple occasions until any expiration date that you set when creating the Coupon.
Sellers are responsible for following ImmiSocial’s policies and all applicable laws associated with Sales and Coupons. For Sales, it’s your responsibility to set the terms and conditions for the promotion in the details section. For Coupons, it’s your responsibility to communicate any terms or limitations for the promotion to buyers when sharing the Coupon code. Sales and Coupons may not be used for fee avoidance.
ImmiSocial reserves the right to change the terms of these advertising programs at any time, including addition of fees, addition or removal of platforms, or end the program (in whole or part) at any time. We will notify you of major changes.
Using advertising and promotional services through ImmiSocial does not constitute an obligation on ImmiSocial’s part to display an ad or promote your listings or listings. ImmiSocial can’t guarantee that a displayed ad or promotion will be clicked, and we can’t guarantee that clicks will convert to sales. ImmiSocial’s advertising services and advertising policies change over time, as do those of ImmiSocial’s third party channel partners, and neither ImmiSocial nor its third party channel partners guarantee any particular program’s features, results, or third party channels. ImmiSocial reserves the right to change or terminate any campaign, incentive offer, or a program in part or as a whole at any time.
ImmiSocial may, and you give ImmiSocial permission to, automate parts or all of an advertising service provided, including combining bids across listings, geographical regions, keywords, ad formats, verticals, and on and off-ImmiSocial marketing channels and platforms. You give ImmiSocial permission to do so, with notice from ImmiSocial, even if those features or options replace the parameters and options you set for the particular advertising service. In the event ImmiSocial begins, ends or modifies an advertising service, you give ImmiSocial permission to transfer your bids, budgets, and campaigns to that new program, to the extent transferable for the defaults and features of the new or modified advertising service. ImmiSocial will provide notice in the event of any such transfer.
You may be given the opportunity to participate in beta tests of advertising services offered by ImmiSocial and/or third party channels. Those beta services are subject to separate terms for a particular program provided to you as part of your participation in that program, as well as this policy and the overall ImmiSocial Terms. From time to time ImmiSocial may test or experiment with additional advertising products and the advertising services offered by ImmiSocial, as well as the look and feel of any type of advertisement, may change as our programs and platforms evolve. Ads and promotions may not include content that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You are responsible for ensuring that your ads and promotions comply with all applicable laws and regulations.
ImmiSocial reserves the right to reject or remove any ad or promotion for any reason, in our sole discretion, including marketing that negatively affect our relationships with our members or partners.
ImmiSocial is required to provide you with certain information in writing. This Electronic Communications Policy describes how we’ll provide that information to you.
ImmiSocial will sometimes need to send you important messages about your use of ImmiSocial’s website, mobile apps, or other services (collectively, our “Services”). This policy covers all of those messages, including the terms, policies and user agreements applicable to your use of the Services, billing statements, transaction information, privacy disclosures, tax statements, and other legal documents that will be provided to you electronically (collectively, the “Electronic Communications”).
Under this policy, you give your consent for ImmiSocial to provide you with the Electronic Communications (including all legal terms and legally-required disclosures) electronically. You also agree that your agreement with electronic terms and disclosures has the same legal effect as if you had signed an agreement on paper. For example, if language appearing next to a button on ImmiSocial’s website informs you that you will agree to certain terms by clicking the button, then your click of the button will have the same legal effect as signing an agreement on paper.
ImmiSocial may provide you with Electronic Communications by (a) emailing them to you at the email address listed in your ImmiSocial account, (b) posting them on the ImmiSocial website or mobile applications, or (c) making them available via a website designated in an email notice to you.
In order to receive Electronic Communications, you must have the following:
- A computer or mobile device;
- A connection to the internet;
- An internet browser that supports 128-bit encryption, with cookies enabled;
- An active email address; and
- Sufficient electronic storage space on your computer’s hard drive or other data storage unit and/or an installed printer to print disclosures.
If you withdraw your consent to receive Electronic Communications, and ImmiSocial is required to send you paper copies of communications, ImmiSocial may cancel your access to the Services.
To ensure that you receive Electronic Communications, you should make sure that the contact information in your ImmiSocial account is accurate. ImmiSocial is not responsible for your failure to receive Electronic Communications if you failed to update your contact information.
Sellers may be charged for using some of ImmiSocial’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them.
Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any taxes that may apply. See the Taxes section below for further details.
You will be charged a listing fee for each store listing on ImmiSocial or ImmiSocial’s mobile apps. You will only be charged a listing fee for creating or renewing a listing on ImmiSocial; there is no fee for editing a listing. ImmiSocial listings expire after period outlined in the respective product page. It’s important to note that listing fees are non-refundable.
Auto-renew. ImmiSocial’s automatic renewals feature will automatically renew your listings at the end of the listing period, unless you choose to cancel subscription. Once you cancel, you will only be charged for the current listing period.
When you make a sale through ImmiSocial, you will be charged a percentage of the sale value as a transaction fee (e.g 15% of the price). Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment account.
ImmiSocial offers multiple services to help you advertise your listings and promote your listing, including ImmiSocial Featured Listing Ads. If you purchase a subscription package for Featured Listing Ad space, your profile will be displayed on the Sidebar for the category. Subscription packages for Featured Listing Space are divided into several products based on the location they provide access to. For example, subscribing to Express Entry Groups Featured Listing Product will feature your profile in sidebars of all groups under Express Entry Group Type. All Featured Listing Subscription product pages provide details of the individual sidebar locations they are connected to. ImmiSocial Featured Listing Ads fee is charged on a recurring basis and reflected in your payment account.
ImmiSocial sellers are able to upgrade their account through different subscription packages that offer expanded set of tools for growing brands. Depending on the subscription package of your choice, subscription fee is charged from your account each month and reflected in your payment account.
Auto-renew. Subscription fees will be charged to your payment account according to the specifics of the subscription package. The subscription cycle and renewal may vary for different plans. You can cancel your ImmiSocial subscription anytime by visiting the Your Subscription section of your Store Dashboard. Unused features or credits will not roll over from one subscription cycle to another. They will be reset and replenished at the beginning of each subscription cycle.
Online Sales. Eligible ImmiSocial listings may use ImmiSocial Payments to accept certain payments through ImmiSocial. ImmiSocial handles payments through Stripe & PayPal who charge a payment processing fee for each transaction through ImmiSocial. Payment processing fee may vary based on location or transaction value. The payment processing fee is assessed on the total amount of the sale, including tax and shipping (for example, 3.0% of the Total purchase). Payment processing fees are deducted from the sale amount in your payment account.
Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by ImmiSocial and could result in immediate termination of account & services. This includes, for example, encouraging buyers to purchase an item in your ImmiSocial listing through another venue or encouraging your followers/visitors/prospects to hire your services outside of ImmiSocial. A transaction initiated on ImmiSocial may not be completed off of ImmiSocial. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding ImmiSocial transaction fees, misrepresent the item’s location, or use another user’s account without permission.
ImmiSocial will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and ImmiSocial may charge your card on file or take other actions to collect funds as laid out in the Recoupment section of ImmiSocial’s Payments Policy. You may pay your outstanding balance manually by credit card, debit card, or PayPal. Your Store Dashboard will detail all sales and fees activity. ImmiSocial may suspend your selling privileges at any time pending payment of your outstanding balance. Suspended or terminated members remain obligated to pay ImmiSocial for all unpaid fees.
ImmiSocial Payments enables sellers to accept various forms of payment from their customers for their products/services listed on ImmiSocial. Sellers registered for ImmiSocial Payments can accept payment by credit card, PayPal, Apple Pay, and Google Pay.
Sellers on ImmiSocial are a spectrum of Service Providers focused on serving Canada Immigrants. Read more below about your obligations as a seller and the type of products/services you could sell.
At ImmiSocial, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business. As a seller, you agree to:
- Disclose in your About section the names and role of people who help run your business;
- Use your own words and photographs (not stock photos) to describe your items; and
- Respond to any inquiries in a timely manner. You may be asked details about your services, how you communicate and collaborate with the people who help you run your listing etc.
We may reach out to you at any time with a more detailed inquiry about your business. Please be prepared to provide additional details about the origins of your business, your role in the process, your processes and where applicable, what efforts are made to follow our ethical expectations. We understand that you may wish to keep the details of your business practices confidential. Please be assured that ImmiSocial will not use the private information you provide us for any purpose other than reviewing your business to determine that you are in compliance with our policies. We reserve the right to reject any listings that aren’t in the letter or spirit of this policy or our ethical expectations.
Without limiting any of those terms, you may not (a) modify, decompile, or reverse engineer any software or hardware related to the App; (b) remove or alter any product identification, trademark, copyright, or other notices related to the App; (c) use or allow the use of the App by or for the benefit of third parties, including by renting, leasing, or lending the App; or (d) reproduce, sell, or distribute the App without ImmiSocial’s permission.
ImmiSocial’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, ImmiSocial will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your ImmiSocial listing.
Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your listing is covered:
A. Keep your listing in good standing (that means you’re not violating any of ImmiSocial’s policies).
B. Enroll in ImmiSocial’s payment platform, ImmiSocial Payments.
C. Fill out all of your listing Policies (it’s especially important to have policies for returns, exchanges, and custom orders available to your customers). Your listing Policies have to comply with ImmiSocial’s policies, as well as your local laws.
D. Use accurate photographs and descriptions when you list items.
E. Include reasonable and accurate expectations on what customer will receive from your product/service.
F. Cooperate with investigations conducted by ImmiSocial. Promptly provide any information requested by ImmiSocial, and cancel and refund any transactions deemed invalid or unauthorized by ImmiSocial.
G. Deliver your service according to the processing time or as described in your product details page.
H. Use ImmiSocial Payments to receive payment for the order.
While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Transactions processed outside of ImmiSocial Payments, for example, through standalone PayPal or a personal check.
B. Any order or transaction that is fulfilled by the seller despite notice from ImmiSocial that the order or transaction in question is invalid, fraudulent, or under investigation.
C. Any order or transaction or listing that does not abide by ImmiSocial’s policies.
If your listing and the order in question satisfy the eligibility requirements, ImmiSocial will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 calendar days or the time frame noted by ImmiSocial in the case. If a chargeback is filed against you, we’ll need you to respond to any inquiries within 3 calendar days or the time frame indicated by ImmiSocial. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.